FAQ
FAQ
What to know before you book: check-in, towels and linens, cleaning, stays for three guests, nearby construction and payment.
How do I check in?
Check-in is self-service. When you arrive, scan your passport or ID at the terminal in the building to verify your identity. Check-in is from 16:00 to 22:00. The terminal can get busy in the evening, so please allow some extra time.
Can I leave my luggage before check-in?
Sorry, we are unable to store luggage before check-in at 16:00. If you have large luggage, please use the coin lockers at Takadanobaba or Shimo-Ochiai Station.
Can I request a specific room or floor?
We are unable to accept requests for a specific room within a room type. Depending on the room, the in-room monitor may differ, and some rooms may not have balcony access.
Are towels and linens changed?
Towels and linens for the number of guests are provided once, at the start of your stay. The amount is the same however long you stay, and they are not changed during your stay. For stays of 4 nights or more, we recommend bringing your own towels or washing them at the coin laundry.
Is the room cleaned during my stay?
Rooms are not cleaned during your stay. A cleaning fee for cleaning after check-out is charged separately from the room rate; you can check the breakdown when you pay.
Can I get extra amenities?
Amenities are provided once at the start of your stay and are not restocked. You can buy anything you run out of at the convenience store (1 min walk) or the drugstore (7 min walk).
Can three people stay in one room?
The Signature Twin Room (24㎡) sleeps 3–4 guests, and we provide a futon for bookings of three or more. With lots of luggage the room can feel a little cramped; it is most comfortable for two.
Are futons available?
Futons are not kept in the rooms; we set one up for bookings of three or more guests. For one or two guests, please use the beds.
Will I hear construction noise?
Large-scale renovation work is under way at a nearby apartment building (August 1 – December 31, 2026; noisy work mainly on weekdays, 9:00–17:30). You may hear noise at certain times of day.
Can I do laundry?
A coin laundry is available. There are no washing machines in the rooms. For stays of a week or more, please bring detergent or buy it at the nearby drugstore (7 min walk).
Is Wi-Fi available?
Free Wi-Fi is available in all rooms, fast enough for online meetings and remote work.
How can I pay?
Payment is by credit card only. We do not accept cash.
Are smoking, pets or parties allowed?
All rooms are non-smoking, and pets are not allowed. Parties and events are not permitted. Quiet hours are 21:00–7:00.
Could I be charged extra after check-out?
If your use of the room requires work beyond normal cleaning, we may charge a basic handling fee of 3,300 yen. The amount may vary depending on the work required.
Can I stay for 30 nights or more?
Yes. Stays of 30 nights or more are monthly contracts, with no deposit, key money or guarantor required. They are arranged separately from stays of under 30 nights.
For anything not covered here, please contact us by phone (03-6778-7790) or email (monthly-ds@matsuri-tech.com).
Book directly on the official site
ELM Takadanobaba is owned and operated by matsuri technologies, Inc. Bookings and inquiries made on this site go directly to us as the operator, not through a third-party booking site. Select your dates and number of guests to see the total price and book instantly (bookings are handled by sumyca, our own booking service).